Feedback, Complaints and Disputes

Shaping Your Future with Tailored NDIS Support Services

At Curate Care, we value your voice. Whether it's a compliment, a suggestion, or a concern, your feedback helps us improve and provide the best possible support.

We understand that sometimes things may not go as planned. If you're not happy with the services you've received, or if there's something we can do better, please let us know. We are committed to resolving all complaints respectfully, fairly, and as quickly as possible.

Need Help Making a Complaint?

At Curate Care, we welcome all feedback, compliments, and complaints. Your input helps us improve and ensures we are delivering the highest quality of care and support.

If you would like to provide feedback or make a complaint, please contact:

Lisa Taylor
📧 hello@curatecare.com.au
📞 0488 455 720

We take every concern seriously and will work with you to resolve any issues as quickly and fairly as possible.

How can External Agencies help you?

If you are not satisfied with the outcome of your complaint, or would prefer not to speak with Lisa directly, you can contact the following external agencies:

Health and Disability Services Complaints Office (HADSCO)

📞 1800 813 583

🌐 hadsco.wa.gov.au

National Disability Insurance Agency (NDIA)

📞 1800 800 110
🌐 www.ndis.gov.au

NDIS Quality and Safeguards Commission

📞 1800 035 544 🌐 www.ndiscommission.gov.au/about/complaints

Have Questions? We’re Here to Help

Your questions matter to us.

Whether you're looking for more information about our services, need help navigating the NDIS, or just want to chat about how we can support you — we're here for you.

Reach out anytime.

We're ready to listen and guide you every step of the way.