Curate Care Privacy and Consent Policy

​

Introduction At Curate Care, your privacy, dignity, and trust are central to the way we deliver our services. As an NDIS provider, we are committed to upholding your legal rights to privacy and ensuring your informed consent is always obtained and respected. This Privacy and Consent Policy outlines how we collect, store, use, and share your personal and sensitive information, and your rights regarding this information.

​

1. Collection of Personal Information We collect personal and sensitive information that is necessary for us to deliver our services. This may include:

• Your name, contact details, date of birth, and preferred communication methods

• Your NDIS plan details, funding information, and participant number

• Health and disability information relevant to the supports we provide

• Information about your goals, preferences, and informal supports

• Service history and interactions with Curate Care

• Details about third parties involved in your care (e.g., support coordinators, advocates)

We may collect this information:

• Directly from you or your authorised representative

• From NDIA or other service providers with your consent

• During meetings, referrals, or service delivery activities.

​

2. Use and Disclosure of Personal Information Your information is used to:

• Coordinate and deliver services relevant to your NDIS plan

• Communicate with you and authorised representatives

• Submit claims, manage budgets, and ensure quality support

• Fulfil legal obligations under the NDIS framework and other relevant laws

Your information may be shared with other service providers or agencies only:

• With your informed consent

• When required or authorised by law

• If it's unreasonable or impracticable to obtain consent and there is a serious threat to life, health, or safety

​

3. Consent for Sharing Information We will seek your informed consent before sharing your information, except in exceptional circumstances as outlined above. You have the right to:

• Access your personal information held by Curate Care

• Withdraw your consent at any time

• Nominate individuals or organisations to act on your behalf with the NDIA

• Limit the type and duration of consent provided

​

4. Verbal Consent Where written consent is not practicable, verbal consent may be accepted. Our staff will ensure you understand the proposed disclosures before proceeding.

​

5. Video/Audio Recording You will be informed and consent obtained before any video or voice recordings are made as part of service delivery.

​

6. Privacy Safeguards We take all reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Information is securely stored electronically and in physical formats, and access is restricted to authorised staff.

​

7. Access and Correction You may request access to the personal information we hold about you. If any information is incorrect, you may request it be amended. We will respond to requests within a reasonable timeframe.

​

8. Making a Complaint If you have concerns about how your information is handled, you can:

• Contact Lisa Taylor at hello@curatecare.com.au or 0488 455 720

• Lodge a complaint with the NDIS Quality and Safeguards Commission (1800 035 544)

• Contact the Health & Disability Services Complaints Office (1800 813 583)

• Contact the Disability Royal Commission (1800 517 199)

​

9. Policy Review This policy is reviewed regularly and updated to reflect changes in law and best practice. The current version is effective from 19 September 2025.

​

For further information or to access this policy in a different format, please contact us.